Method for restoring a portion of a communication session...

Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring

Reexamination Certificate

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Details

C709S204000, C379S088060

Reexamination Certificate

active

06880004

ABSTRACT:
Restoring at least a portion of a telephone communication session, in which at least the following occur. Data packets transmitted over a computer network are received. Audio or video data contained in the data packets is stored. The portion of the telephone communication session from the audio or video data contained in the data packets is restored. A terminal having a user interface, a data entry device and a display unit suitable for outputting audio data, video data, or both audio and video is provided. The portion of the telephone communication session is output using the display unit.

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Schulzrinne et al.: “RFC 1889: RTP: A Transport Protocol for Real-Time Applications,” Network Working Group Request for Comments, Jan. 1996 (complete document, p. 1-75).
Madeline Bodin, “Keeping An eye On Your Agents,” Call Center Magazine, Feb. 1993, 4 pages.

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