Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1996-01-31
1998-02-24
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379112, 379127, 379204, H04M 356, H04Q 372
Patent
active
057217637
ABSTRACT:
A subscriber to a chat service is provided with at least one announcement by the chat service provider about product and/or service offerings available to the subscriber from the chat service provider. The announcement typically takes the form of a menu of choices, thereby prompting the subscriber to respond. Following the announcement, the chat service provider listens for the subscriber's response. If the subscriber elects to accept the offer, then the chat service provider undertakes the necessary action to provide the offered product and/or service. The announcement may be made to the subscriber prior to bridging of the subscriber's call to facilitate entry of the subscriber into a chat session. Alternatively, or in addition, the announcement may be made after the subscriber has entered the chat session, but before (or after) the subscriber has requested an enhanced chat service feature, such as a private conversation or information access.
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patent: 5199062 (1993-03-01), Von Meister et al.
patent: 5333186 (1994-07-01), Gupta
patent: 5414754 (1995-05-01), Pugh et al.
patent: 5483588 (1996-01-01), Eaton et al.
patent: 5583925 (1996-12-01), Bernstein
"Alliance Teleconferencing Services Boost Business Efficiency", E.D. Haszto and N.D. Weber, AT&T Technology, vol. 3, No. 1, 1988, pp. 21-31.
Joseph Eugene John
Newberry Rosemarie C.
Snodgrass Thomas D.
Stone Dale Eugene
AT&T Corp
Brown Thomas W.
Levy Robert B.
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