Telephonic communications – Special services – Anonymous party
Patent
1995-01-04
1997-11-04
Hofsass, Jeffery
Telephonic communications
Special services
Anonymous party
395613, 379 34, 379 68, 379 88, G06F 314
Patent
active
056850000
ABSTRACT:
Desired tasks are modeled as a plurality of database slots. Each of the slots is opportunistically fillable by a predetermined set of values in accordance with a predetermined set of user utterance recognition rules. The user utterance recognition rules include a first layer which recognizes questions and commands based upon co-occurrences of key words in a sentence, removes corresponding database slot values and generates a supplemental utterance. A second layer recognizes database word values irrespective of sentence context and fills the slot appropriately. Responsive utterances are generated in accordance with a predetermined set of condition-action rules. The condition-action rules are based on logical combinations of filled slot values and, in operation, provide a user with the desired perception of a linguistically competent dialog while at the same time eliciting further information to complete a desired task.
REFERENCES:
patent: 4982420 (1991-01-01), Theis
patent: 5255305 (1993-10-01), Sattar
patent: 5452340 (1995-09-01), Engelbeck et al.
Hill Andrew
Hofsass Jeffery
U S WEST Technologies, Inc.
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