Method for predictive pacing of calls in a calling system

Details Method for predictive pacing of calls in a calling system Method for predictive pacing of calls in a calling system

1988-06-29

1989-11-14

Dwyer, James L.

Telephonic communications

Special services

Call waiting

379265, 379266, 379309, H04Q 300

Patent

active

048812617

ABSTRACT:
A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes, this predictive pacing is adjusted so that answered calls do not have to be delayed while waiting for an available agent or agents do not have to wait for calls to become available.

REFERENCES:
patent: 3989899 (1976-11-01), Norwich
patent: 4599493 (1986-07-01), Cave

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