Data processing: artificial intelligence – Knowledge processing system
Reexamination Certificate
2008-02-27
2011-10-18
Fernandez Rivas, Omar (Department: 2122)
Data processing: artificial intelligence
Knowledge processing system
C705S005000, C709S224000
Reexamination Certificate
active
08041663
ABSTRACT:
A system and method for method for assessing configurations includes steps or acts of: receiving configuration data related to configuration items and problem data related to problem tickets; classifying the configuration data into configuration classes; computing a class probability of the configuration classes; associating each configuration class with the problem tickets related to said configuration class; computing a ticket probability distribution of the problem tickets based on number of incidents; evaluating problem ticket characteristics per configuration class to determine a coefficient of trouble value for each configuration class; ranking the configuration classes according to their coefficient of trouble; wherein a highest ranking has the least coefficient of trouble; determining potentially optimal configurations based on the rankings; and providing to a user migration paths corresponding to the potentially optimal configurations.
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Huang, Y., Ribak, A., Shiloach, Y., and Winokur, A., “Knowledge Base Structure for Fault Management,” TDB v37 n7 07-94 p. 521-526, Austin, Texas, USA.
Beaty Kirk A.
Kochut Andrzej
Mahindru Ruchi
Sailer Anca
Bharadwaj Kalpana
Buchenhorner Michael J.
Dougherty Anne
Fernandez Rivas Omar
International Business Machines - Corporation
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