Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2006-02-10
2011-11-08
Tsang, Fan (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C379S088010, C704S251000, C704S275000
Reexamination Certificate
active
08054951
ABSTRACT:
Methods combine speech recognition with telephonic sales order processing, in order to automate and improve the efficiency of telephone sales orders, by responding appropriately to vocalizations, pausing for interruption, repeating responses when appropriate, automatically transferring calls to human agents or different automated systems at appropriate points in a transaction, and collecting information. A method accepts incoming sales order calls and appropriately handles order processing. A method connects outgoing calls to customers who have disconnected before completing sales order calls, and appropriately handles sales and order processing.
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Thomas Anthony
Winslow Douglas
Ignite Media Solutions, LLC
Kelley Drye & Warren LLP
King Simon
Tsang Fan
Yohannan David R.
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