Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1995-01-20
1997-08-26
Zele, Krista M.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379201, 379243, H04M 342
Patent
active
056617844
ABSTRACT:
A voice-recognition unit is interfaced with the connection to an ordering server provided within a switching exchange. This voice-recognition unit recognizes individual key words from vocal utterances supplied by a user via a calling line unit and activates a dialog control device located in the ordering server. As a result, the dialog control device activates a call number memory, a call number corresponding to the recognized key word being read out, which serves to establish a connection to an exchange receiving this order. The voice-recognition unit interfaced with this connection can likewise recognize key words from the answer coming from the calling exchange, whereupon criteria are formed, indicating whether the order had been properly received or not. Different types of orders can be placed quickly using simple dialing and operator control procedures and through vocal utterances. The ordering server performs all functions required for the communication with an exchange receiving the order substantially automatically.
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K. K. Knapp, "Diener AM Telefon" 21/1984, Kommunikationstechnik, pp. 55-58.
Telenorma GmbH
Weaver Scott L.
Zele Krista M.
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