Method for measuring quality of service in a...

Telephonic communications – With usage measurement – Call traffic recording by computer or control processor

Reexamination Certificate

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Details

C379S139000, C379S136000, C379S137000

Reexamination Certificate

active

06914967

ABSTRACT:
A method for assessing the quality of service of telephone calls on a trunk includes identifying and counting telephone call sequences including a plurality of telephone calls placed on the trunk. Each of the telephone calls in the sequence has the same originating telephone number and the same destination telephone number and a start time and a stop time and an elapsed time between the stop time of a telephone call and the start time of the next telephone call in a sequence being less than a predetermined amount. Identifying and counting unanswered reattempted telephone calls or answered reattempted telephone calls. A ratio is calculated between the number of identified unanswered or answered reattempted telephone calls to the number of identified telephone call sequences, such that the ratio provides a measure of the quality of service of telephone calls on the trunk.

REFERENCES:
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patent: 5659593 (1997-08-01), Tzvieli
patent: 6078655 (2000-06-01), Fahrer et al.
patent: 6278776 (2001-08-01), Mark et al.
patent: 6330312 (2001-12-01), Wright et al.
patent: 6381306 (2002-04-01), Lawson et al.
patent: 6584177 (2003-06-01), Rizzi et al.
patent: 6631270 (2003-10-01), Dolan

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