Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2008-05-15
2009-02-17
Le, Debbie M (Department: 2168)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000, C707S793000, C707S793000, C707S793000
Reexamination Certificate
active
07493325
ABSTRACT:
A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.
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Bhatnagar Radhika
Court Barnaby L.
Etgen Michael P.
Kundavaram Anjan Reddy
Schreiber Elizabeth A.
International Business Machines - Corporation
King & Spalding LLP
Le Debbie M
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