Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Reexamination Certificate
2011-03-15
2011-03-15
Matar, Ahmad F (Department: 2614)
Multiplex communications
Pathfinding or routing
Combined circuit switching and packet switching
C370S401000, C370S466000
Reexamination Certificate
active
07907598
ABSTRACT:
A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.
REFERENCES:
patent: 5892764 (1999-04-01), Riemann et al.
patent: 6175564 (2001-01-01), Miloslavsky et al.
U.S. Appl. No. 09/827,608, Gregory Pogossiants et al.
U.S. Appl. No. 60/267,294, Gregory Pogossiants et al.
U.S. Appl. No. 09/024,923, Dan Kikinis.
Anderson David
Anisimov Nikolay
Leonard Colin Michael
Makagon Petr
Ristock Herbert Willi Artur
Boys Donald R.
Central Coast Patent Agency Inc.
Genesys Telecommunication Laboratories, Inc.
Le Karen L
Matar Ahmad F
LandOfFree
Method for implementing and executing communication center... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method for implementing and executing communication center..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for implementing and executing communication center... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2639957