Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2008-06-03
2008-06-03
Doren, B. Van (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S002000, C379S088130
Reexamination Certificate
active
07383199
ABSTRACT:
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.
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Herbert Meghan
Leamon Paul Harold
Sarlay John David
Doren B. Van
IEX Corporation
Judson David H.
Loftis Johnna
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