Method for extracting a computer network-based telephone...

Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring

Reexamination Certificate

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C709S204000, C379S088060

Reexamination Certificate

active

06865604

ABSTRACT:
Monitoring of data packets transmitted across a computer network to extract a computer network-based telephone session in response to a request in which at least the following occur. Data packets transmitted on the computer network are analyzed to select one or more data packets that contain audio data, video data, or audio and video data (“data”). Packets associated with one or more IP addresses representing sessions to be monitored are identified. The data contained in the identified data packets are stored. The data contained in the identified data packets are organized into a specific telephone session based at least in part on a computer network-based telephone session to which the data packets belong. The data that is included in the organized data packets is output upon receipt of a signal representing the request of a user for the specific telephone session.

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Schulzrinne et al.: “RFC 1889: RTP: A Transport Protocol for Real-Time Applications,” Network Working Group Request For Comments, Jan. 1996 (complete document, pp. 1-75).
Madeline Bodin, “Keeping An eye On Your Agents,” Call Center Magazine, Feb. 1993, 4 pages.

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