Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2005-11-01
2005-11-01
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C704S260000
Reexamination Certificate
active
06961410
ABSTRACT:
A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps of creating sets of recorded messages according to distinct personalities for interacting with the voice mail system, selecting a recorded message from the plurality of sets of recorded messages based on interactive inquiries between the user and the voice mail system, and personalizing the selected recorded message responsive to the information provided by the user.
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Gauthier Gerald
Starr Mark T.
Tsang Fan
Unisys PulsePoint Communication
Woodcock Washburn LL
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