Method for creating, executing and searching through a form...

Details Method for creating, executing and searching through a form... Method for creating, executing and searching through a form...

2008-05-14

2010-06-15

Vo, Tim T. (Department: 2168)

Data processing: database and file management or data structures

Database and file access

Post processing of search results

C707S728000, C707S734000, C707S769000

Reexamination Certificate

active

07739273

ABSTRACT:
Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

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