Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1996-09-30
1999-03-09
Tsang, Fan S.
Telephonic communications
Audio message storage, retrieval, or synthesis
379 76, 379 9309, 379 9328, 37911001, 455403, 455422, 455550, H04M 164, H04M 1100, H04M 100, H04Q 728
Patent
active
058811338
ABSTRACT:
This invention includes a voice response unit that communicates rapidly and directly with a system with minimum human intervention and minimizes the number of retransmissions of information due to errors. The rapid communication is achieved by knowing the question or prompt posed by the voice response unit and preparing a response which is speed dialed to the voice response unit. The voice response unit also examines an error correction code, i.e., Reed-Solomon, to determine if there is an error in the information transmitted to the voice response unit. The timing information enabled the voice response unit to determine whether or not one or more tones are missing from the transmitted information or one tone became two tones. The voice response unit determines if the information it received is correct based upon the error correction code. If, the information is incorrect the voice response unit uses the error correction code to determine and correct certain errors.
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Patent Application, Serial No. 08/577,683; assignee Pitney Bowes Inc.
Patent Application, Serial No. 08/575,782; assignee Pitney Bowes Inc.
D'lppolito Frank M.
Ryan Jr. Frederick W.
Hoosain Allan
Meyer Robert
Pitney Bowes Inc.
Reichman Ronald
Scolnick Melvin J.
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