Telephonic communications – With usage measurement – Call traffic recording by computer or control processor
Patent
1996-06-05
1998-09-01
Kuntz, Curtis
Telephonic communications
With usage measurement
Call traffic recording by computer or control processor
379121, 379196, 379198, H04M 1500, H04M 1100
Patent
active
058021566
ABSTRACT:
A group conferencing arrangement for a counseling service permits the simultaneous connection of two or more service representatives to a call-in caller, i.e. without the need for one service representative to add-on the second service representative conferee. The call-in caller signifies their wishing to partake in a plural service representative call by dialing a special 800 or 900 telephone number or signifying the same via entering an appropriate response to an audio response unit. Each service representative may have a terminal equipped with a display or other means for receiving the identity of the call-in caller and the other service representative connected to the group conference call. A common controlled automatic call distributor for providing the group conferencing feature preferably includes dual tone multi-frequency receiver/decoder circuits, automatic number identification and dialed number identification circuits, audio response circuits and conference bridge circuits including automatic dialing equipment. In an enhancement, caller preference criteria is matched to service representative data prior to determining service representatives to be connected to the caller. Moreover, calls may be intentionally limited in duration or number to protect the caller, calls may be blocked if certain negative criteria is matched, certain fraud control measures taken in the event the caller is to be billed for the service and form of payment authorization obtained prior to completion of a call.
REFERENCES:
patent: 3912874 (1975-10-01), Botterell et al.
patent: 4757267 (1988-07-01), Riskin
patent: 4823264 (1989-04-01), Deming
patent: 4939773 (1990-07-01), Katz
patent: 4943996 (1990-07-01), Baker
patent: 4987587 (1991-01-01), Jolissaint
patent: 4989234 (1991-01-01), Schakowsky
patent: 5003595 (1991-03-01), Collins et al.
patent: 5007084 (1991-04-01), Materna et al.
patent: 5023904 (1991-06-01), Kaplan et al.
patent: 5210794 (1993-05-01), Brunsgard
patent: 5237159 (1993-08-01), Stephens et al.
patent: 5283829 (1994-02-01), Anderson
patent: 5297197 (1994-03-01), Katz
patent: 5309504 (1994-05-01), Morganstein
patent: 5333196 (1994-07-01), Gupta
patent: 5351994 (1994-10-01), Pollin
patent: 5383113 (1995-01-01), Kight et al.
patent: 5442688 (1995-08-01), Katz
patent: 5465206 (1995-11-01), Hilt et al.
patent: 5465290 (1995-11-01), Hampton et al.
patent: 5467269 (1995-11-01), Flaten
patent: 5475740 (1995-12-01), Biggs, Jr. et al.
patent: 5475747 (1995-12-01), Bales et al.
patent: 5479510 (1995-12-01), Olsen et al.
patent: 5485370 (1996-01-01), Moss et al.
patent: 5502762 (1996-03-01), Andrew et al.
patent: 5509055 (1996-04-01), Ehrlich et al.
patent: 5537470 (1996-07-01), Lee
Felger David
Kuntz Curtis
Loomis Paul
LandOfFree
Method for billing and controlling fraud in providing pay inform does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method for billing and controlling fraud in providing pay inform, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for billing and controlling fraud in providing pay inform will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-278034