Telephonic communications – Special services – Call diversion
Reexamination Certificate
2008-05-27
2008-05-27
Nguyen, Quynh H. (Department: 2614)
Telephonic communications
Special services
Call diversion
C379S211020, C379S219000
Reexamination Certificate
active
07379545
ABSTRACT:
A system for automatic call-transfer using a softphone, which applies the functions of a hardware telephone on a personal computer, is achieved by integrating a softphone system, a computer-telephony integration system, and a private branch exchange. This system is performed mainly in a manner of automatically fast swapping the first line and the second line of a call, when a call is transferred to an interactive voice system, for example, and this system can successfully compensate the fault that a holding noise emerges from the current telephone exchange device. When a call center operator talks with the customer, if the line needs to be transferred to a interactive voice response system but the interactive voice response system cannot pick up the line timely, this system can be used to transfer a call to avoid the customer listening the holding voice or rings of the private branch exchange.
REFERENCES:
patent: 6834102 (2004-12-01), Sawada et al.
patent: 6987756 (2006-01-01), Ravindranath et al.
patent: 2005/0094621 (2005-05-01), Acharya et al.
Chen Chia-Yuan
Fang Nai-Chi
Ho Yuan-Jung
Hsu Chin-Chuan
Jou Jim-Liang
Chunghwa Telecom Co. Ltd.
Nguyen Quynh H.
Rabin & Berdo P.C.
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