METHOD AND TELEPHONE AGENT SYSTEM FOR GENERATING A MESSAGE...

Details METHOD AND TELEPHONE AGENT SYSTEM FOR GENERATING A MESSAGE... METHOD AND TELEPHONE AGENT SYSTEM FOR GENERATING A MESSAGE...

2005-03-15

2005-03-15

Foster, Roland C. (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Dynamic audio signal recording or reproduction

C379S266100, C380S283000

Reexamination Certificate

active

06868141

ABSTRACT:
A method and a telephone agent system are provided for establishing a call for conversation between telephone agents. The following steps (or units) are used: generating a message record of at least a part of the conversation between the calling telephone agent and the called telephone agents during the call; storing the message record in a database retrievable by request of the telephone agents; and transmitting information regarding the message record to a particular telephone agent who has requested it. Agreement to the message record should be declared by every telephone agent involved in the conversation.

REFERENCES:
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patent: 5535256 (1996-07-01), Maloney et al.
patent: 5923746 (1999-07-01), Baker et al.
patent: 6072860 (2000-06-01), Kek et al.
patent: 6222909 (2001-04-01), Qua et al.
patent: 6529602 (2003-03-01), Walker et al.
patent: 1 030 504 (2000-06-01), None
patent: WO 0076188 (2000-12-01), None
patent: WO 0152510 (2001-07-01), None

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