Method and system to manage multiple IVRs

Details Method and system to manage multiple IVRs Method and system to manage multiple IVRs

2008-07-02

2011-12-06

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S088010, C379S088130, C379S088160, C379S088220, C379S093080, C379S235000, C379S265020, C370S352000, C704S231000, C704S246000, C704S270000, C709S217000, C709S246000

Reexamination Certificate

active

08073112

ABSTRACT:
A method includes storing a profile associated with a user of a telephone and, based upon the profile, presenting the user with an option to search, browse, subscribe to, or bookmark content provided by a plurality of IVR content providers.

REFERENCES:
patent: 5592538 (1997-01-01), Kosowsky et al.
patent: 5802526 (1998-09-01), Fawcett et al.
patent: 5946377 (1999-08-01), Wolf
patent: 6182045 (2001-01-01), Kredo et al.
patent: 6421427 (2002-07-01), Hill et al.
patent: 6459776 (2002-10-01), Aktas et al.
patent: 6970915 (2005-11-01), Partovi et al.
patent: 7054811 (2006-05-01), Barzilay
patent: 7180985 (2007-02-01), Colson et al.
patent: 7415537 (2008-08-01), Maes
patent: 7778237 (2010-08-01), Dowling
patent: 2001/0055370 (2001-12-01), Kommer
patent: 2005/0117735 (2005-06-01), Seidman
patent: 2007/0133759 (2007-06-01), Malik et al.
patent: 2007/0140466 (2007-06-01), Sharma
patent: 2007/0192113 (2007-08-01), Sadowski et al.
patent: 2008/0077402 (2008-03-01), Dhanakshirur et al.
patent: 2010/0002850 (2010-01-01), Jaiswal et al.

Affiliated with

Also associated with

Rating

Method and system to manage multiple IVRs does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and system to manage multiple IVRs, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system to manage multiple IVRs will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4256214