Method and system to diagnos a business office device based on o

Details Method and system to diagnos a business office device based on o Method and system to diagnos a business office device based on o

1997-03-19

1999-03-23

Grimley, Arthur T.

Electrophotography

Remote monitoring

395114, 399 9, 399 43, G03G 1500

Patent

active

058872167

ABSTRACT:
A method and system for determining that problems exist in a business office device such as a copier, printer, facsimile machine, or scanner by analyzing the user settings of the business office device. If the user settings deviate from the default settings by a predetermined amount, there is a probability that the default settings are improper, parameters need to be changed within the business office device, or defective components within the business office device need to be changed. The analysis of the user settings is triggered after a predetermined time period expires, after a predetermined number of jobs are performed, or alternatively after a predetermined combination of jobs and elapsed time occurs. After a problem is found to exist with the default settings, the business office device communicates with a diagnostic service center via a connectionless-mode of communication such as by an Internet electronic mail message. If the diagnostic service center can not remotely correct the problem in the business office device, the diagnostic service center indicates that a service call is to be made.

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