Method and system to determine if a composite service level...

Details Method and system to determine if a composite service level... Method and system to determine if a composite service level...

2011-04-26

2011-04-26

Zeender, F. (Department: 3627)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Inventory management

C705S001100, C705S007380, C707S793000, C707S793000, C707S793000, C707S602000, C709S224000, C709S227000, C709S229000, C709S232000

Reexamination Certificate

active

07933814

ABSTRACT:
A method and system for determining whether a composite service level agreement (SLA) may be met. An exemplary method comprises calculating a baseline metric value for a plurality component service level agreements (SLA) and comparing the baseline metric value to historical metric values for each of the plurality of component services.

REFERENCES:
patent: 5864483 (1999-01-01), Brichta
patent: 6332163 (2001-12-01), Bowman-Amuah
patent: 6430160 (2002-08-01), Smith et al.
patent: 6523027 (2003-02-01), Underwood
patent: 2003/0079160 (2003-04-01), McGee et al.
patent: 2003/0110067 (2003-06-01), Miller et al.
patent: 2004/0153563 (2004-08-01), Shay et al.
“3Com announces nest step in Transcendware software, enables creation and management of service level agreements.” Business Wire , p. 03311183 , Mar. 31, 1997.

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