Method and system of service impact analysis in a communications

Details Method and system of service impact analysis in a communications Method and system of service impact analysis in a communications

1995-12-29

1999-02-16

Beausoliel, Jr., Robert W.

Telephonic communications

Special services

Anonymous party

379111, G06F 1134

Patent

active

058729119

ABSTRACT:
A system and method for using service impact analysis (SIA) to provide a telecommunications network carrier with improved real-time information on network failures. The system monitors a network for faults by collecting fault data. The system assess the fault data to determine the actual service impact at a particular instant in time and the likely cause of the fault. The system also predicts future service impact based on collected historical data of the telecommunications network. The system thus associates equipment failures with actual and potential call traffic impact to provide both customer and network support operations with additional perspective on the service impact of a network equipment failure. This customer oriented view, rather that the traditional network oriented view, is significant in providing imported telecommunications service availability with limited human resources.

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Bertoli et al., "ITT 1240 Digital Exchange Operations and Maintenance," Electrical Communication, vol. 56, No. 2/3, 1981, pp. 184-197.

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