Method and system of remote diagnostic, control and...

Electrical computers and digital processing systems: interprogra – Dynamic linking – late binding

Reexamination Certificate

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Details

C717S127000, C717S128000, C358S001100

Reexamination Certificate

active

06948175

ABSTRACT:
A system for monitoring a user's usage of a target application on an application unit. Such a target application can, as examples, be a software program running on a computer or a workstation, an image forming device, an appliance, etc. The application unit includes a user interface with a plurality of commands which a user can select. In the example of the target application being a software program, the commands may be icons displayed on a computer screen which a user can point to with a mouse pointer and then click on. In the case of the application unit being an image forming device or an appliance, the interface may be an operation panel with buttons, a touch pad, etc. which a user can press. The present invention monitors the user's usage of such interfaces and logs data of the user's usage of such interfaces. The logged data can then be communicated by the sending unit to a designated location.

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