Method and system of providing interactive speech...

Details Method and system of providing interactive speech... Method and system of providing interactive speech...

2007-03-30

2011-12-13

Sing, Simon (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S211020

Reexamination Certificate

active

08077835

ABSTRACT:
A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination. If the call thereafter has been redirected to a destination representing another of the phrases, speech recognition training data are generated for mapping the utterance to the redirected destination.

REFERENCES:
patent: 5802149 (1998-09-01), Hanson
patent: 6081782 (2000-06-01), Rabin
patent: 6658455 (2003-12-01), Weinman, Jr.
patent: 6754325 (2004-06-01), Silver et al.
patent: 7245712 (2007-07-01), Hines

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