Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2005-11-18
2010-10-19
Anwah, Olisa (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C379S076000, C379S142050
Reexamination Certificate
active
07817786
ABSTRACT:
A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.
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PCT Notification of Transmittal of the International Search Report and the Written Opinion of the International Searching Authority, or the Declaration; Int'l application No. PCT/US06/40915; 11 pages, Apr 27, 2007.
DeGrazia Bradley R
Jabbour Fadi R.
Lee David C.
Lee Johnny H.
Anwah Olisa
Baker & Botts L.L.P.
Cisco Technology Inc.
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