Multiplex communications – Fault recovery
Reexamination Certificate
2011-08-23
2011-08-23
Sheikh, Ayaz R (Department: 2476)
Multiplex communications
Fault recovery
C370S218000, C370S242000, C370S244000, C714S003000, C714S004100, C714S004210, C714S004300, C714S004400, C725S107000
Reexamination Certificate
active
08004962
ABSTRACT:
A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.
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Bajpay Paritosh
Hossain Monowar
Ilango Thiru
Savoor Raghvendra
Wu Xidong
AT&T Intellectual Property I L.P.
Hampton Tarell
Meles Pablo
Meles Guntin & Gust, PLC
Sheikh Ayaz R
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