Method and system for visually rearranging telephone call trees

Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems

Reexamination Certificate

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Details

C455S445000

Reexamination Certificate

active

10752609

ABSTRACT:
A method, system and computer instructions for users to visually rearrange telephone call trees are disclosed. A caller can connect to an automated telephone answering service, and download the service's call tree. The caller can view a display with the call tree, and modify or rearrange the order in which the menu options of the call tree are displayed. The user can then store the modified call tree for use in the future.

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http://www.crmdownload.com/callcentersoftware/winivr-interactive-voice-response.htm, “CRMDownload.com”, pp. 1-2.

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