Method and system for two-way negotiated call hold

Details Method and system for two-way negotiated call hold Method and system for two-way negotiated call hold

1997-09-29

2000-10-31

Felber, Joseph L.

Multiplex communications

Special services

370465, 370468, 379266, H04Q 1100, H04M 300

Patent

active

061413283

ABSTRACT:
A communication system and method for a communication network is provided. The communication system and method allow a calling party and a called party to engage in a two-way negotiated call hold. The two-way call hold enables the calling party, placed on hold by a called party, to disconnect the call and be placed in a queue. The calling party is then notified when a selected position in the queue has been reached and the call between the calling party and the called party is then reconnected at the expense of the calling party. The calling party may monitor its position in the queue before the selected position has been reached.

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