Telephonic communications – Special services – Anonymous party
Patent
1995-12-29
1998-11-24
Matar, Ahmad F.
Telephonic communications
Special services
Anonymous party
379246, 379207, 379265, H04M 300
Patent
active
058418520
ABSTRACT:
Provided is a method and system for telecommunications language support. A telephone user is enabled to specify a language preference for telephone calls through an account language preference field or with telephone commands from a telephone. In accordance with the telephone user's language preference, operators and automated telephone services appropriately serve the telephone user in the appropriate language should the telephone user need assistance. Audible messages, which are played to a telephone user in the event of a connection error, are played according to the telephone user's language preference.
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patent: 4866763 (1989-09-01), Cooper et al.
patent: 5046088 (1991-09-01), Margulies
patent: 5309505 (1994-05-01), Szlam et al.
patent: 5440615 (1995-08-01), Caccuro et al.
patent: 5592543 (1997-01-01), Smith et al.
patent: 5594791 (1997-01-01), Szlam et al.
Matar Ahmad F.
MCI Communications Corporation
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