Data processing: speech signal processing – linguistics – language – Linguistics – Natural language
Reexamination Certificate
2003-06-19
2008-08-05
Smits, Talivaldis I (Department: 2626)
Data processing: speech signal processing, linguistics, language
Linguistics
Natural language
C704S010000, C707S793000
Reexamination Certificate
active
07409336
ABSTRACT:
A method and system for analyzing natural language text to identify a set of categories of data in a knowledge base associated with the natural language text and selecting a category from the set of categories is provided. The method and system further provides automatically providing a single category if the set of categories only contains the single category. The method and system also provides that each category in the knowledge base is associated with a stored text representation of a sample natural language text and a score for the text representation-category combination, wherein the score is representative of a relative relevance of the text representation-category combination. The method and system further provide for modifying the score associated with the text representation-category combination of a selected category using feedback provided upon the selection.
REFERENCES:
patent: 5963940 (1999-10-01), Liddy et al.
patent: 6182066 (2001-01-01), Marques
patent: 6208988 (2001-03-01), Schultz
patent: 6327593 (2001-12-01), Goiffon
patent: 6502091 (2002-12-01), Chundi et al.
patent: 6510406 (2003-01-01), Marchisio
patent: 6513031 (2003-01-01), Fries et al.
patent: 6725217 (2004-04-01), Chow et al.
patent: 6766320 (2004-07-01), Wang et al.
patent: 6772149 (2004-08-01), Morelock et al.
patent: 6910003 (2005-06-01), Arnold et al.
patent: 7039625 (2006-05-01), Kim et al.
patent: 7051017 (2006-05-01), Marchisio
patent: 7107261 (2006-09-01), Farrett
patent: 7181438 (2007-02-01), Szabo
patent: 2001/0037328 (2001-11-01), Pustejovsky et al.
patent: 2001/0044720 (2001-11-01), Lee et al.
patent: 2002/0078044 (2002-06-01), Song et al.
patent: 2003/0172357 (2003-09-01), Kao et al.
patent: 2005/0102251 (2005-05-01), Gillespie
patent: WO 02/25479 (2002-03-01), None
Banter RME: Proven Technology for understanding human communications(visited Jan. 13, 2003) <http://www.banter.com/sol/so—banter/rme.shtm>.
Banter Solution—Email Productivity(visited Apr. 2, 2003) <http://www.banter.com/sols/so—ep.shtm>.
Banter Solution—Call Center Agent Assistance(visited Apr. 2, 2003) <http://www.banter.com/sols/so—ccaa.shtm>.
Banter Solution—Web Self-Service(visited Apr. 2, 2003) <http://www.banter.com/sols/so—wss.shtm>.
Banter Solution—Email Response Management(visited Apr. 9, 2003) <http://www.banter.com/sols/so—eresponse.shtm>.
Banter Server—Enterprise-Class Performance and Reliability(visited May 6, 2003) <http://www.banter.com/sol/so—banter—server.shtm>.
Banter Workbench(visited May 6, 2003) <http://www.banter.com/sol/so—banter—workbench.shtm>.
Banter Reply 4.5: automated response for CRM applications(visited May 6, 2003) <http://www.banter.com/sol/so—banter—reply.shtm>.
Banter Inc.,White Paper: Natural Language Engines for Advanced Customer Interaction, Rev. 3.0, 15 pages.
Caltabiano Marc Alexander
Pak Wai H.
Saputra Sia Henry
Zhang Yunfei
Campbell Stephenson LLP
Siebel Systems Inc.
Smits Talivaldis I
LandOfFree
Method and system for searching data based on identified... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for searching data based on identified..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for searching data based on identified... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4003809