Method and system for routing calls based on a language...

Details Method and system for routing calls based on a language... Method and system for routing calls based on a language...

2007-03-15

2008-11-11

Hong, Harry S (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

C379S088060, C379S265010, C379S265020

Reexamination Certificate

active

07450695

ABSTRACT:
Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.

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