Method and system for remotely controlling an interactive voice

Details Method and system for remotely controlling an interactive voice Method and system for remotely controlling an interactive voice

1996-12-11

1998-12-15

Hunter, Daniel S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 8824, 379 9317, H04M 342

Patent

active

058504290

ABSTRACT:
A method and system for remotely controlling an interactive voice response (IVR) system. At least one command for controlling the IVR system is displayed using a graphical user interface based on locally stored information relating to a command menu for the IVR. When a command is selected from the display, a command sequence, that includes at least one DTMF tone, is generated that is related to each selected command. The command sequence also includes at least one DTMF tone that controls the IVR system to return to a higher level within the command menu when the command menu is hierarchical.

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