Method and system for providing virtual agents for telephony ser

Details Method and system for providing virtual agents for telephony ser Method and system for providing virtual agents for telephony ser

1997-10-10

2000-03-28

Pham, Chi H.

Telephonic communications

Special services

Reserved call

370410, 379211, H04L 1228, H04M 342

Patent

active

060441410

ABSTRACT:
A method and system in a communications network for managing multipath calls by establishing virtual communications nodes for effectively handling the automatic routing of communications transactions initiated within the communications network. A communications transaction is initiated from an originating node to a desired terminating node. The communications transaction is then automatically routed from the originating node to an alternative terminating node, in response to a predetermined control parameter, by associating a first virtual communications node with a first terminal of the desired terminating node, and associating a second virtual communications node with a second terminal of the desired terminating node. Completion of the automatic routing of the communications transaction to the alternative terminating node is accomplished by terminating the communications transaction at the alternative terminating node by routing the communications transaction through the first virtual communications node and the second communications node such that a multipath call placed from the originating node to the alternative terminating node is represented as a group of series of connections rather than a direct connection between the originating node and the alternative terminating node.

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Greg Utas, Call Processing Frameworks, pp. 1-48.
BNR Proprietary, 1. HLD and Design description, Jul. 3, 1996, pp. 1-45.
Slides--Virtual Agents for Telephony Services, Patent Presentation, 1997, Stephanie Ho.

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