Electrophotography – Remote monitoring
Reexamination Certificate
2008-05-06
2008-05-06
Gray, David M. (Department: 2852)
Electrophotography
Remote monitoring
C399S009000
Reexamination Certificate
active
10940258
ABSTRACT:
A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.
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Lexmark T420 User's Guide T420, Jun. 2002, pp. 96-110, availible at http://www.lexmark.com/publications/pdfs/lexmarkt420/eng/useref.pdf.
Adkins Christopher A.
Chausanski George
Ehlert Jeffrey R.
Peterson, Jr. Douglas K.
Strunk Timothy L.
Gleitz Ryan
Lexmark International Inc.
Taylor & Aust PC
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