Method and system for providing enhanced call waiting and...

Details Method and system for providing enhanced call waiting and... Method and system for providing enhanced call waiting and...

2007-06-19

2007-06-19

Tieu, Binh K. (Department: 2614)

Telephonic communications

Reception of calling information at substation in wireline...

Call waiting associated with caller id information

C379S088180, C379S088190, C379S088210, C379S207150, C379S215010, C379S221110

Reexamination Certificate

active

11205534

ABSTRACT:
An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.

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