Method and system for providing emergency call service

Telephonic communications – Emergency or alarm communications – Central office responsive to emergency call or alarm

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379 49, H04M 1104

Patent

active

053793374

ABSTRACT:
An emergency call routing system includes a platform having a call router and a processor for identifying destinations to which such router directs emergency calls. The processor receives administration commands from administrators, some of which are at a public safety answering point (PSAP) to which the router directs calls for handling and redirection to emergency service providers (ESPs). Some of such administration commands relate to defining intervals during which a particular PSAP is, according to an administered night service schedule, to be inactive with respect to handling emergency calls. Other of such commands relate to administrative operations to place such PSAPs into such inactive state earlier than the schedule. Others of such commands relate to administrative directions to withdraw such PSAP from such inactive state before the scheduled time. Interfaces between attendants/administrators and workstations used with such processor are provided to facilitate ease of administering such schedule and those overrides.

REFERENCES:
patent: 3881060 (1975-04-01), Connell et al.
patent: 4682354 (1987-07-01), Vanacore
patent: 4689811 (1987-08-01), Lennstrom et al.
patent: 5249223 (1993-09-01), Vanacore
Bell Communications Research, E911 Public Safety Answering Point: Interface Between a 1/1AESS.TM. Switch and Customer Premises Equipment, Technical Reference TR-TSY-000350, Issue 1, Nov. 1987.
AT&T System 85 Reference Manual, vol. 2, Issue 1, 1987.

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