Method and system for providing electronic information and...

Details Method and system for providing electronic information and... Method and system for providing electronic information and...

2007-05-01

2007-05-01

Eng, David Y. (Department: 2155)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

Reexamination Certificate

active

10351612

ABSTRACT:
To provide a system for providing information that allows operators who orally answer questions about certain products from users to deal with the users quickly and effectively. The level of information disclosure is specified for each electronic information to be used for customer support in an information server. In response to the reception of a request for information from an operator terminal, knowledge levels of the user and the operator are determined. The associated electronic information is edited according to rules of providing information that are determined according to the specified knowledge level. The edited version of the electronic information is supplied to the operator terminal. The extent to which information will be disclosed varies according to the level of the knowledge of the user or the operator for a certain product.

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patent: 2001-136272 (2001-05-01), None
patent: 2001-331196 (2001-11-01), None
patent: 2001-350832 (2001-12-01), None

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