Method and system for providing configurable application...

Details Method and system for providing configurable application... Method and system for providing configurable application...

2011-03-01

2011-03-01

Tsang, Fan (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C715S239000

Reexamination Certificate

active

07899160

ABSTRACT:
An approach provides machine and a human user interaction in support of dialog flows. A first state file is generated and specifies a plurality of states of a dialog with the human user. The first state file includes logic for transitioning among the states. A second state file is also generated. The second state file specifies a plurality of states of the dialog and includes logic for transitioning among the states, wherein a common process is utilized to interpret the first state file and the second state file. The common process loads one of the state files and determines an appropriate one of a plurality of resources to populate with data associated with the dialog.

REFERENCES:
patent: 6269336 (2001-07-01), Ladd et al.
patent: 7242752 (2007-07-01), Chiu
patent: 7430510 (2008-09-01), De Fabbrizio et al.
patent: 2005/0028085 (2005-02-01), Irwin et al.

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