Method and system for providing assistance to vehicles with...

Details Method and system for providing assistance to vehicles with... Method and system for providing assistance to vehicles with...

2001-10-31

2008-11-25

Nguyen, John Q. (Department: 4114)

Telecommunications

Radiotelephone system

Special service

C455S404100, C455S414200, C455S414300, C455S422100, C455S423000

Reexamination Certificate

active

07457614

ABSTRACT:
A method for providing assistance to a distressed vehicle having a damaged wheel component includes establishing geographically diverse assistance point facilities and wheel component warehouse facilities, receiving an assistance request regarding the vehicle, identifying an assistance point facility in the vehicle's vicinity, transmitting information and authorization to the assistance point facility, directing the repaired vehicle to visit a dealer, providing dealer authorization to replace the loaner wheel component with a new wheel component, and directing shipment of the loaner wheel component to an assistance point facility. Each facility maintains an inventory of loaner wheel components. Assistance requests include information on vehicle location, vehicle damage, and wheel component requirements. Transmitted information reveals the vehicle location and enables identification of the loaner wheel component corresponding to the vehicle's wheel component requirements. Transmitted authorizations authorize service calls to repair the vehicle by replacing the damaged wheel component with the loaner wheel component.

REFERENCES:
patent: 5890061 (1999-03-01), Timm et al.
patent: 5960337 (1999-09-01), Brewster et al.
patent: 6405033 (2002-06-01), Kennedy et al.
patent: 2002/0082954 (2002-06-01), Dunston
patent: 2004/0192348 (2004-09-01), Gudmundsson et al.

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