Method and system for processing emergency service calls

Details Method and system for processing emergency service calls Method and system for processing emergency service calls

1996-07-12

1999-04-27

Woo, Stella

Telephonic communications

Emergency or alarm communications

Central office responsive to emergency call or alarm

379142, 379265, H04M 1100

Patent

active

058987576

ABSTRACT:
An operator service terminal system connected to a telephone system switch retains the identifications of calling subscribers. Each operator terminal includes memory for storing at least one more subscriber identification than the number of loops served by that terminal. Once an operator services a call, it is not necessary to signal the telephone system switch to identify the caller if the identification is still in memory. In emergency situations, if a call is terminated before a caller can convey the location of the emergency, the calling party identification information can be used to call the caller back or can be relayed to emergency personnel for appropriate action.

REFERENCES:
patent: 5109399 (1992-04-01), Thompson
patent: 5311569 (1994-05-01), Brozovich et al.
patent: 5703943 (1997-12-01), Otto

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