Method and system for priority-based appointment scheduling

Details Method and system for priority-based appointment scheduling Method and system for priority-based appointment scheduling

2007-06-28

2011-11-15

Jeanty, Romain (Department: 3624)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Operations research or analysis

Reexamination Certificate

active

08060395

ABSTRACT:
A priority-based scheduling service may schedule appointments between service providers and service consumers by assigning a priority to an appointment request based on one or more factors. The scheduling service may take into consideration the history of the service consumer and the purpose or reason for the appointment request. In addition, preferences indicated by the service provider and service consumer may be taken into consideration by the scheduling service. A prioritized appointment request may be scheduled dependent upon how high or low a priority has been assigned to the request. The scheduling service may apply rules during the prioritizing and scheduling processes. Rules may be configured by the service providers. Once the appointment has been scheduled by the scheduling service, notification may be sent to the service provider and service consumer. Communication between the scheduling service, service providers and service consumers may be accomplished via a communications network.

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