Method and system for predictive interactive voice recognition

Details Method and system for predictive interactive voice recognition Method and system for predictive interactive voice recognition

2011-08-16

2011-08-16

Elahee, Md S (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S088030, C379S088230, C704S246000, C704S247000, C704S251000, C704S252000

Reexamination Certificate

active

08000452

ABSTRACT:
A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.

REFERENCES:
patent: 5774525 (1998-06-01), Kanevsky et al.
patent: 6016336 (2000-01-01), Hanson
patent: 7038596 (2006-05-01), Nakajima

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