Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2007-08-28
2007-08-28
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C379S093170, C379S265090, C370S353000
Reexamination Certificate
active
10888201
ABSTRACT:
First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.
REFERENCES:
patent: 5029199 (1991-07-01), Jones et al.
patent: 5471521 (1995-11-01), Minakami et al.
patent: 5668854 (1997-09-01), Minakami et al.
patent: 5729600 (1998-03-01), Blaha et al.
patent: 5946386 (1999-08-01), Rogers et al.
patent: 6044142 (2000-03-01), Hammarstrom et al.
patent: 6130933 (2000-10-01), Miloslavsky
patent: 6163535 (2000-12-01), Jordan et al.
patent: 6229880 (2001-05-01), Reformato et al.
patent: 6304645 (2001-10-01), Holland et al.
patent: 6335964 (2002-01-01), Bowater et al.
patent: 6353608 (2002-03-01), Cullers et al.
patent: 6373939 (2002-04-01), Reese et al.
patent: 6396909 (2002-05-01), Reksten et al.
patent: 6418201 (2002-07-01), Holland et al.
patent: 6421427 (2002-07-01), Hill et al.
patent: 6459788 (2002-10-01), Khuc et al.
patent: 6473505 (2002-10-01), Khuc et al.
patent: 6480599 (2002-11-01), Ainslie et al.
patent: 6512818 (2003-01-01), Donovan et al.
patent: 6553112 (2003-04-01), Ishikawa et al.
patent: 6556563 (2003-04-01), Yarlagadda
patent: 6829348 (2004-12-01), Schroeder et al.
patent: 6885737 (2005-04-01), Gao et al.
patent: 6928469 (2005-08-01), Duursma et al.
patent: 7027571 (2006-04-01), Cook
patent: 2003/0007609 (2003-01-01), Yuen et al.
patent: 2003/0202504 (2003-10-01), Dhara et al.
Office Action, mailed Feb. 26, 2007, for U.S. Appl. No. 10/414,545.
Brown Lori Lynne
Cope Warren B.
Kreamer Michael C.
Paterik Thomas L.
Gauthier Gerald
Sprint Spectrum L.P.
LandOfFree
Method and system for operating interactive voice response... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for operating interactive voice response..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for operating interactive voice response... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3887013