Method and system for multimodal presence detection

Details Method and system for multimodal presence detection Method and system for multimodal presence detection

2001-11-16

2004-05-11

Hoosain, Allan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S088190, C379S088200, C379S201060, C379S201070, C379S207120, C379S207130

Reexamination Certificate

active

06735287

ABSTRACT:

CROSS-REFERENCE TO RELATED APPLICATIONS
The present application is related to the application entitled “METHOD AND SYSTEM FOR INTELLIGENT ROUTING BASED ON PRESENCE DETECTION”, U.S. patent application Ser. No. 09/990,761, filed on the same day as the present application, whose disclosure is hereby incorporated by reference into the disclosure of the present application.
TECHNICAL FIELD
The present invention relates to methods and systems for presence detection.
BACKGROUND OF THE INVENTION
Presence management refers to the task of identifying whether a given user is available to receive a communication. The concept originated, at least in part, in instant messaging products such as those provided by AOL, Yahoo and MSN. In a typical scenario, a user's availability or presence is registered into an application-specific database in response to the user logging in to a particular software application. When other users wish to contact the user, the availability is obtained from the database using an application-specific protocol. In these scenarios, presence management is tied to particular software applications (e.g. AOL, Yahoo, MSN, and instant messaging products). The applications establish presence, with some user control, when the user logs in to an application. This method limits the information to the particular applications, and is not usable from outside the application for which it was designed.
In today's applications, presence management usually requires an effort on the user's part. Normally, the user creates a profile to regulate presence management and to keep it current. Moreover, he or she must log into a device to initiate presence management monitoring. Finally, presence management is dependent upon a software application and/or device to which it is linked.


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