Method and system for managing cases

Details Method and system for managing cases Method and system for managing cases

2007-10-09

2007-10-09

Kindred, Alford (Department: 2164)

Data processing: database and file management or data structures

Database design

Data structure types

C707S793000, C707S793000

Reexamination Certificate

active

10255570

ABSTRACT:
A case management method that reduces the number of manual operations, prevents manual errors, guarantees updated data, and enables knowledge of the present location of a storage file. In the case management method, case information involving a processing deadline is input to the management computer. At least one event, which is a task including a single operation and involving the processing deadline or a task including a series of operations and involving the processing deadline, is generated. Workflows, which are series of operations performed in a section that is determined beforehand in accordance with the type of generated event, are stored in a database. A predetermined workflow is selected from the stored workflow. An event pool storing the generated event in association with the selected predetermined workflow is generated in the database.

REFERENCES:
patent: 2002/0035571 (2002-03-01), Coult
patent: 2002/0099777 (2002-07-01), Gupta et al.
patent: 2002/0184234 (2002-12-01), Lundberg
patent: 10-283400 (1998-10-01), None

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