Telephonic communications – Audio message storage – retrieval – or synthesis – Call source identification
Reexamination Certificate
1997-09-25
2001-01-23
Woo, Stella (Department: 2743)
Telephonic communications
Audio message storage, retrieval, or synthesis
Call source identification
C379S088200, C379S192000, C379S188000, C379S197000
Reexamination Certificate
active
06178231
ABSTRACT:
TECHNICAL FIELD
This invention relates to methods and systems for generating predetermined messages during selected calls-in-progress.
BACKGROUND ART
Today, individuals' lives are busier than ever due to increasing activities, both professionally and personally. The last thing a busy individual wants to do is spend more time than necessary on the telephone. In fact, some individuals may hesitate to make certain calls for fear they will get “stuck” on the phone for a long period of time. These people often have a difficult time of telling others that they need to hang up. In addition, some people, such as parents in particular, may like to place limits on the amount of time that someone else, a child for instance, can spend talking on the telephone.
Consequently, a need exists for an external mechanism for assisting individuals in terminating certain telephone calls.
DISCLOSURE OF THE INVENTION
It is a general object of the present invention to provide a method and system for processing calls between a subscriber telephony device and a non-subscriber telephony device so as to generate predetermined telephone messages to assist the subscriber in terminating the call.
In carrying out the above object and other objects, features, and advantages of the present invention, a method is provided for generating predetermined messages during selected calls-in-progress. The method includes the step of detecting a connection being attempted between a subscriber telephony device and a second telephony device. The method also includes the step of determining whether the connection between the subscriber telephony device and the second telephony device requires call-attendant monitoring. If monitoring is required, the method further includes the step of monitoring the connection between the subscriber telephony device and the non-subscriber telephony device to identify a predetermined event. Finally, the method includes the step of generating a predetermined message based on the predetermined event and a subscriber profile associated with the subscriber telephony device.
In further carrying out the above object and other objects, features, and advantages of the present invention, a system is also provided for carrying out the steps of the above described method. The system includes a communication station for detecting a connection being attempted between a subscriber telephony device and a second telephony device. The system also includes an adjunct processor for determining whether the connection between the subscriber telephony device and the second telephony device requires call-attendant monitoring and if so, monitoring the connection between the subscriber telephony device and the second telephony device to identify a predetermined event. Still further, the system includes an interactive voice response unit for generating the predetermined message based on the predetermined event and a subscriber profile associated with the subscriber telephony device.
The above object and other objects, features and advantages of the present invention are readily apparent from the following detailed description of the best mode for carrying out the invention when taken in connection with the accompanying drawings.
REFERENCES:
patent: 4850007 (1989-07-01), Marino et al.
patent: 5448625 (1995-09-01), Lederman
patent: 5724412 (1998-03-01), Srinivasan
patent: 5864613 (1999-01-01), Flood
patent: 5903845 (1999-05-01), Buhrmann et al.
patent: 5930343 (1999-07-01), Vasquez
Brooks & Kushman P.C.
Qwest Communications International Inc.
Woo Stella
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