Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2007-10-02
2007-10-02
Cottingham, John (Department: 2167)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000
Reexamination Certificate
active
10780505
ABSTRACT:
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
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Ashby Robert
Huentelman Mark
McDowell Kevin
Vadai Christine
Cottingham John
Lewis Cheryl
Perkins Coie LLP
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