Telephonic communications – Audio message storage – retrieval – or synthesis
Reexamination Certificate
2000-02-29
2002-08-20
Hoosain, Allan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
C379S084000, C379S088120, C379S088130, C379S088180, C379S088220, C379S201020, C379S209010, C379S210010
Reexamination Certificate
active
06438215
ABSTRACT:
TECHNICAL FIELD OF THE INVENTION
The present invention generally relates to communication systems, and in particular to a unified messaging system that processes messages based on user profiles.
BACKGROUND OF THE INVENTION
In business and consumer environments, several types of electronic messages are commonly used. These message types include voice mail, e-mail and facsimile (fax). Each type of electronic message requires its own transmission protocol and access mechanism. For instance, voice mail messages are typically transferred using a switched telephone network. To access conventional voice mail messages, a user must dial into a voice mail server using a telephone. In contrast, e-mail messages rely on different protocols and access mechanisms. E-mail messages are typically sent over computer networks, and to access e-mail messages, the user must usually login to a computer.
The commonplace use of disparate message types requires users to access different messaging systems to retrieve all of their messages. This can be time consuming and burdensome. To overcome this problem, unified messaging systems have been developed. In these systems, voice mail, e-mail, fax, and other message types can be received by the unified system for retrieval by the user using a single access interface. Communication and message storage can be centralized, while retrieval of messages can be accomplished with a user selected access mechanism. For example, in a unified environment, a user may choose to receive all incoming faxes, voice mails and e-mails by way of an e-mail account. To check messages, the user needs only to check the e-mail account, instead of individually checking the voice mail, e-mail and fax accounts. Thus, unified messaging systems significantly improve the electronic message environment by providing a single access point for disparate types of messages.
Unified messaging services are currently available over the Internet. One such service is Personal Telecom, provided by JFAX.COM, Inc. Personal Telecom permits subscribers to access voice mail, e-mail or fax by way of an Internet page or a phone call to an automated call processing center. A drawback to systems such as JFAX is that they do not interface to legacy messaging systems, particularly those located behind corporate firewalls.
Many business enterprises have invested significantly in voice mail and e-mail systems for use in their workplace environments. These legacy systems are generally not integrated to provide unified messaging. Moreover, current unified messaging systems do not interface to these pre-existing voice and e-mail systems. Thus, for many enterprises, migrating to a unified messaging system would require scrapping substantial investment in legacy messaging systems. Accordingly, there is a need for a method and system of incorporating legacy messaging systems into a modern unified messaging environment.
REFERENCES:
patent: 4266098 (1981-05-01), Novak et al.
patent: 4646346 (1987-02-01), Emerson et al.
patent: 4853952 (1989-08-01), Jachmann et al.
patent: 5329578 (1994-07-01), Brennan et al.
patent: 5333266 (1994-07-01), Boaz et al.
patent: 5377191 (1994-12-01), Farrell et al.
patent: 5377354 (1994-12-01), Scannell et al.
patent: 5406557 (1995-04-01), Baudoin et al.
patent: 5530844 (1996-06-01), Phillips et al.
patent: 5557515 (1996-09-01), Abruzzese et al.
patent: 5561703 (1996-10-01), Arledge et al.
patent: 5572576 (1996-11-01), Klausner et al.
patent: 5577202 (1996-11-01), Padgett et al.
patent: 5608786 (1997-03-01), Gordon
patent: 5623537 (1997-04-01), Ensor et al.
patent: 5633916 (1997-05-01), Goldhagen et al.
patent: 5634100 (1997-05-01), Capps et al.
patent: 5651054 (1997-07-01), Dunn et al.
patent: 5675507 (1997-10-01), Bobo, II
patent: 5680551 (1997-10-01), Marino et al.
patent: 5689642 (1997-11-01), Harkins et al.
patent: 5706334 (1998-01-01), Balk et al.
patent: 5742668 (1998-04-01), Pepe et al.
patent: 5742905 (1998-04-01), Pepe et al.
patent: 5768503 (1998-06-01), Olkin et al.
patent: 5796394 (1998-08-01), Wicks et al.
patent: 5796806 (1998-08-01), Birchbichler et al.
patent: 5828833 (1998-10-01), Belville et al.
patent: 5841850 (1998-11-01), Fan et al.
patent: 5857201 (1999-01-01), Wright, Jr. et al.
patent: 5870605 (1999-02-01), Bracho et al.
patent: 5884033 (1999-03-01), Duvall et al.
patent: 6073165 (2000-06-01), Narasimhan et al.
patent: 6167253 (2000-12-01), Farris et al.
“Ipnet Water frees admins”,PC Week, Feb. 23, 1998 v15 n8 p105(2).
“EventCenter 1.0 gains speed”,InfoWorld, Sep. 29, 1997 v19 n39 p72A(1).
“Coping with the deluge; effective management key when nonstop E-mail hampers productivity”,Computerworld, May 17, 1993 v27 n20 p53(2).
“E-mail notification”,Computerworld, Jun. 22, 1998 v32 n25 p41(1).
“Constellation approaches: Netscape's future Web client to deliver a universal interface”,InfoWorld, Mar. 3, 1997 v19 n9 p1(2).
Chatterley Bruce A.
Ng Alexander Sio-Kay
Peterson Bruce L.
Skladman Julia
Thornberry, Jr. Robert J.
Ameritech Corporation
Hoosain Allan
Katten Muchin Zavis & Rosenman
LandOfFree
Method and system for filter based message processing in a... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for filter based message processing in a..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for filter based message processing in a... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2885926