Method and system for facilitating communication between users

Details Method and system for facilitating communication between users Method and system for facilitating communication between users

2008-01-31

2010-12-21

Neurauter, Jr., George C (Department: 2443)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Cooperative computer processing

C709S204000, C709S206000, C709S207000

Reexamination Certificate

active

07856475

ABSTRACT:
The invention relates to a method for facilitating communication between users. The method involves capturing a dialogue between the users; analyzing the dialogue to determine a usage pattern; selecting a communication tool, based on the usage pattern, that is suitable for a communication subsequent to the dialogue; informing the plurality of users of the communication tool suitable for the communication subsequent to the dialogue; and generating a summary of the communication subsequent to the dialogue.

REFERENCES:
patent: 7533145 (2009-05-01), Greenspan et al.
patent: 2006/0031331 (2006-02-01), LoBuono et al.
patent: 2007/0174404 (2007-07-01), Hui et al.
patent: 2007/0266088 (2007-11-01), Wu et al.

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