Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2005-10-04
2005-10-04
Hafiz, Tariq R. (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S014270
Reexamination Certificate
active
06952679
ABSTRACT:
A method and system for evaluating quality service though the use of anonymous shoppers. The method and system provide executives and managers of retail operations with an essentially objective evaluation of the performance of its business operations through the use of data obtained by anonymous shoppers. The method formulates essentially objective evaluation parameters for a business operation and composes essentially objective questions based on parameters. Anonymous shoppers are trained to monitor quality service and provide essentially objective responses. Key areas of quality service are evaluated by responses to questions. Numerical ratings are assigned to the responses using a weighted point system; these ratings are combined for each key area of business operation. The resulting numerical ratings are further combined for a single overall rating. The numerical ratings are entered into a computer to generate one or more managerial reports.
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Colón Catherine M.
D'Ambrosio and Associates, PLLC
Hafiz Tariq R.
Texas Shopper Network, Inc.
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